Misleading policy

3
Out of 10

When I bought coverage for my Havanese puppy I knew that Healthy Paws did not cover regular exams, vaccinations, etc. It is meant to cover catastrophic situations, yes. After almost a year of coverage I submitted a claim, and found, to my surprise, that no vet exam is covered at all. This is not stated clearly. After all, a dog who has been hit by a car or who is vomiting blood still has to be diagnosed, and thus must be seen by a vet. Not covering that part of the emergency treatment means that my deductible goes up from $100 to about $160. Now my premiums are set to go up from $38 to $45, as well. Really, pretending every vet exam is of equal relevance is a deceptive policy.

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Injury/illness

Gastritis/vomiting

Enteritis/diarrhea

Claim Amount
$100 - $500
Breed

Havanese

Age of Pet
1 - 8

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Posted: 07/05/2017
By: TIm

RL,
We do our best to be transparent throughout our website, during the enrollment process and in the policy documents available to each client in their online Healthy Paws account regarding the limited exclusions of our policy. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee. Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page. By making the office visit fee (vet exam, emergency exam, recheck or consultation) part of the pet parent's financial responsibility, it allows us to offer a complete accident and illness plan at an affordable monthly premium. Our policyholders value comprehensive accident/illness coverage and unlimited benefits at reasonable rates, which is why they choose to assume the responsibility of paying for those costs.

The Healthy Paws Team