AvoI'd at all costs

Out of 10

Our seven year old, healthy Lab has been covered by a PetFirst policy since he was 12 weeks old. Recently brought him in to the Vet, sent in a claim and was denied on the basis of a "pre-existing condition."
Unbeknownst to us, and NEVER clearly stated by anyone at PetFirst, is the fact that if your pet is called covered in (for example) Year-1 for said injury, illness, etc. and Year-2, same injury/illness occurs, you're NO LONGER COVERED. Each year the policy "renews," previous covered conditions are categorized as "pre-existing."

If this isn't snake oil, nothing is.

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Skin problem

Claim Amount
$100 - $500

Labrador Retriever

Age of Pet
1 - 8

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Posted: 07/20/2017
By: PetFirst

Hi Michael,
I apologize for the confusion regarding the pre-existing condition. I could not verify your policy number to review your policy changes before and after renewal, but if you would like to discuss the changes in your policy please call us! Our number is 866-937-7387.