The staff goes above and beyond

10
Out of 10

That immediate feeling of panic when you go to let your dog in from the backyard...the gate is still shut, but he isn't there, and the rush of helplessness sets in... So many emotion and thoughts swirling...Where is he? How much of a head start does he have? Where do I start? Who do I Call? With my very upset 6 year old son and 3 year old daughter in tow, we started scouring the neighborhood looking for Mojo. I called my husband to let him know that Mo was missing and he rushed home and started talking with the neighbors while I drove around searching. In these types of situations it is very easy to jump to worst case scenarios... is he hurt? Was he taken? Is he lost?
Well, Thankfully for Mojo, we had a best case scenario, as he was found running through the townhouse complex, by one of your Pet Plus Us employees and Veterinary Technician, Melissa Long. Not only did Melissa find Mojo, but she went above and beyond to ensure Mo had the best possible care by taking him to the vets so he could get a thorough check up. When unfortunate situations like this happen, it is refreshing to know that there are kind and passionate people out there like Melissa. You have yourselves one truly remarkable employee!

Thank you Melissa, you have put a smile on both my children's faces today, and for that I am forever grateful!

Did you find this review helpful?
Injury/illness
Claim Amount
Under $100
Breed

Mixed Breed

Age of Pet
Over 8 years

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Posted: 07/07/2017
By: Eric Coulson, …

Hi Jennifer, thank you for your kind words, we are humbled! We are so glad that you and your family were able to be reunited with Mojo. We are fortunate to have colleagues like Melissa who deeply care about our four legged furry family members and their pet family. If I can be of any assistance in the future, please don't hesitate to contact me directly. My email address is eric.coulson@petsplusus.com and my direct line is 905-247-5403. Paws Up!, Eric.