I am so disappointed with these last two claims that we just submitted within brace. It's very sad because our beginning with you was very good. Number one our first complaint is how long everything took number two we are very disappointed in the miscommunication between embrace and our veterinarian. Our veterinarian was at fault with some of the information provided however I feel that your company just did not advocate for us and we pay a pretty good amount for our insurance. Number three I'm very very very disappointed that no matter how many times we've called you on the phone you still have the wrong diagnosis for cozy and you closed the claim. The diagnosis code is not for loss of appetite we did not take her into the vet for that. We took her in for a possible neck injury. She was prescribed pain pills and that's it. We have decided to cancel and we're very disappointed.