I've had PetPlan for my mixed breed since 2008 when I got here at 2 years. In 2016 she was diagnosed with diabetic ketoacidosis and diabetes thereafter. PetPlan paid out a little over $5,000.00 in a single incident claim for that while she was in the vet hospital recovering from dka for 1 1/2 weeks. On May 31st, 2017 I called PetPlan re: two recently submitted claims. I spoke with Nick Burns. He was pleasant, helpful, knowledgeable, didn't rush and repeated his explanations to this concerned dog mom. I give him and PetPlan 10 out of 10 stars.