Excellent insurance company for your pet insurance. They pay your claims with no hassle. They do not try to find excuses to reduce payments based on "exclusions" as I have experienced with other insurance companies. They follow up to see how your pet did with its illness. If you signed up, for instance, to get 90% reimbursement on your claims, you will get the 90% reimbursement that they promised you when you signed up. I like this company!