They stopped my plan without even notifying me because they increased the price and my auto debit didnt cover it. They NEVER contacted me in any way to notify me of anything going on ! I just kept receiving normal advertising emails and mailers. It was only 6 months went by and I was logging in to add another pet that I realized the policy was inactive. When I questioned them about it they said they tried calling my voicemail was full! LOL SO NOT TRUE! OMG! thank god nothing happened and I figured this out before any more time had passed!