My experience with Healthy Paws has been nothing but exceptional! Not only did Shelby quickly detail our coverage and help us navigate the difficult time of choosing chemo treatments but her kindness helped us through such a difficult time. The same day I submitted our claims, she processed them. She wrote a letter detailing our coverage so that my skeptical husband could see all that was covered and so we could immediately proceed with testing and treatments. She even reviewed our estimates and helped us understand what was covered and was so supportive. This is a company that actually does what they say they will and then some. She has gone above and beyond and I can't recommend them enough!!