We were very pleased the way our claim for Strider was handled. Within 24 hours of submitting receipts for our boy's MRI and possible upcoming surgery, Trupanion responded with the fact that they were reviewing the account. Within 48 hours, they let us know what the insurance would cover. Trupanion paid EXACTLY what was promised and in addition pre-approved a possible upcoming surgery. When you are trying to make decisions about your beloved animal family member, Trupanion comes through. We would recommend Trupanion to any animal owner and we do!