My experience with Trupanion has been terrific !! It starts from the moment that I call with a question etc. ie. it all begins with the terrific people that answer any & all queries that I have. They are all amazing to deal with !! Kudos to them all! The claims process is incredibly quick & your client (me) couldn't be happier !! I have 3 "kids" insured by you & in all the years I've been with Trupanion, there has been very few claims that were rejected ! Another reason why I love being covered by Trupanion !! Finally, the product speaks for itself ie. my "kids" are covered from head to tail for almost any illness or accident - definitely peace of mind for their "Dad" (me) !! Keep up the terrific service & once again, thank you for taking such great care of my "kids" !!