Hoped for faster reimbursement

Out of 10

I was disappointed that it took over 10 days to be reimbursed. With the increases in monthly rates, I'd be better off putting that money into savings. I needed a faster cash flow return. Also I called twice. The first time I was told the claims were in review. Then three days later I called and was told the same thing. The reimbursement did arrive in my bank account the following day.

Did you find this review helpful?
abscess/teeth cleaning
Claim Amount
$100 - $500


Age of Pet
1 - 8

Leave a comment

Enter the characters shown in the image.
Posted: 10/12/2015

Hi Nadine,While most claims are processed in 5 business days or less, some claims do require us to take a closer look at medical records. The turnaround time of 10 business days is not typical and we apologize for the inconvenience. If your vet allows it, we can also arrange for direct veterinary reimbursement and offer a claims pre-approval service if you have an estimate from your veterinarian. Sincerely, Pets Best Customer Care 1-877-738-7237.