2 weeks ago was my first need to use trupanion. Ihad questions about getting and using the claim form. When I called the girl was very helpful, and very nice.She emailed me the form and told me exactly what to do.
Less than 24 hours after my vet faxed the claim, I had an email from trupanion detailing my coverage and the amount I would receive. the check came in a week.
Soft Coated Wheaten Terrier