Our Bailey ate something she wasn't supposed to and it turned out that she needed surgery to get the foreign substance out of her. It was the most stressful and pricey situation for us. The morning after I needed to call PetPlan to start the claims process and talked to Katie Hewko and she was my angel sent from heaven. She helped talk me through the process and also calmed me down. She was in touch with me every step of the way and made sure everything was progressing to get my reimbursement as quick as possible. I knew after having two other dogs without Pet Insurance in years past that Bailey would need protection. I have suggested Pet Plan to about 15 people in the past 2 days and will continue to do so. Thank you Katie H. for everything!!!!