I can't tell you how easy it was to work with Healthy Paws. It is really hard to choose what I like most about them: their app or their customer service. With being able to take a picture and immediately submit my claim, I often haven't even gotten to my car when I receive an email stating that they have received my claim and are reviewing it. They show all their math when figuring out deductibles and claims, so I am never left wondering where they got amounts from. It is quick, easy to understand and very well organized. Their customer service has been AMAZING! My claims are processed much faster than their stated times, they email to check to see how my dog is doing after his bigger medical visits, and they are so polite and helpful! I tell ALL my friends and family (even strangers on the street) about them! thank you so much!