I have been with Petplan USA for 5 1/2 years and prior to that with Petplan UK, since 2004.
In the past, the claims were for my beloved Labrador, Samuel Beauregard, who succumbed to Copper Storage Liver Disease on 14 March 2015, at the age of 10 1/2. The claims for this particular ailment began in December 2012 and continued until his death.
In dealing with the death of Samuel Beauregard and the subsequent enrolling of Jock, my West Highland Terrier, I was in contact with Melissa, Andrea and Briget. They each, in turn, handled my queries with respect, sensitivity, compassion and efficiency.
I appreciate all the help I've received during Samuel's illness and afterwards. Your employees exemplify superior customer service.