I submitted a claim for my dog for dental treatment. She had 6 teeth removed, cleaning and a lump in her mouth biopsied. The bill was $3,200.00 I understood that on her plan she has $600.00 for dentistry but I didn't think that a lump on her gums would be considered part of this $600.00 claim. According to the person on the phone it is! I don't understand this. If my dog had a lump on her back it would be covered but because it's in her mouth it's only covered up to the $600.00.
I'm disappointed. I also think they should supply a booklet outlining in detail what is covered and what is not covered. As pet owners we only get a very simplified version on line without a detailed booklet to refer to.