After my 4 year old lab had a bad infection in his nose. His vet told us to get pet insurance. I have a 2 year old chihuahua as well. Both of them have gotten into trouble and ASPCA was there to save the day! I've received personal phone calls checking up on them, I have always spoken to a person when I have called in, I have always gotten my reimbursements within two weeks, AND they send me hand written cards! Which I love I'm not going to lie. I couldn't be happier with the way ASPCA helps me and my pets in our time of need.