Worst Service I Have Recieved

Out of 10

This is the worst experience I have had with a pet insurance company. I have had to deal with extremely rude customer service representatives and it took these people a month to resolve this. I called and spoke to ONE nice representative and she submitted my info to her supervisor.Their service was extremely poor and disappointing.

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Claim Amount
$100 - $500

Shih Tzu

Age of Pet
1 - 8

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Posted: 08/27/2015

Thank you for bringing your concern to our attention. Ensuring our policyholders receive the best customer service, has and always will be a top priority for Pets Best. If you would be willing to provide some policy information to us we can research the issue, and hopefully come up with a resolution. We appreciate your business very much! Sincerely, Pets Best Customer Care 1-877-738-7237.