We only had our puppy for two weeks and puppy insurance with Trupanion for those first two weeks. We never imagined our new puppy would get so sick so soon. Trupanion was so caring, comforting, and with us every step of the way. Trupanion handled the claim with our veterinarian, updated me all along, and truly put our puppy and her health care needs first. It was a smooth process, so reassuring, and we could really just focus on getting our puppy better. I would honestly recommend Trupanion to everyone with a new puppy. Best decision we ever made. The turnaround with the reimbursement was so timely, too...within days! We love Trupanion! Customers for life! Thank you for everything!