I continue to experience excellent customer care from the Trupanion team. Last month my German Shepherd had surgery to remove a "mass" on his rear end. Trupanion promptly paid my claim using Trupanion software installed in my Vet's office. The cost of the surgery was around $1,050. The Trupanion team quickly answered my questions before and after the surgery. This was my second major claim with very satisfying results from Trupanion.