Premium Hike without Notice

Out of 10

I've had my policy for a couple of years. Made a couple of claims one one dog with seemingly no issue. So when my policy renewed this year, I didn't think to much about it. Until I saw my bank statement and realized that when they renewed the policy they doubled my premium on my two dogs without notice. I haven't even made any claims on one of my dogs and they still hiked the premium. I should have been notified, now I feel like they are dishonest and hoping I wouldn't notice. Crooks do things like this.

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Claim Amount
$100 - $500


Age of Pet
Over 8 years

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Posted: 08/17/2015

I am sorry to hear you are disappointed in your pet insurance policy. We try to keep communication open with our policyholders, and do send written notification 60-days prior to renewal that your policy will renew and what the new premium will be. Because our plans are rated based on your pet's age, breed and location, it will vary each year.

We understand that much of a premium increase would make you angry. We offer deductible options to help keep premium's affordable. Please contact our customer service reps at 866.937.7387 and you can see if changing your deductible makes more financial sense for your family.

Again, I am sorry you are disappointed and we hope we can continue to provide coverage for your pets.