About four years ago, my dog was diagnosed with Cushing's Disease. Petplan helped me through a very difficult time while my vet was getting Hannah's meds adjusted. Then about two years ago, Hannah also developed diabetes. Again, Petplan made the load easier. So when I brought home a new addition to my household, I called Petplan and got him insured immediately. I have always had a great experience with their phone reps. They explain everything very well. They always make me feel better after a call to them.