We signed up with PetFirst when our dog was a puppy. When she was one, she broke her hip and had surgery. We filed the claim and were reimbursed for 90% of the bill as stated in our policy. Recently our dog became seriously ill with pancreatitis and acute kidney failure. She was hospitalized for 5 days of IV fluids. We were very worried about her, but were grateful not to have to worry about cost. Thankfully she is home now and recovering nicely. While we just filed the claim, I have every confidence it will be handled in the same efficient manner as our previous claim.