Inadequate

3
Out of 10

For submitting almost a $1000 bill, I received less about $150, with an asterisk saying the other items were not "itemized" but there was no mention of how to do it. All I know is, I made a copy of the Vet's bill and filled out a claim form and submitted both.
If you want more satisfied customers who pay $500/year for a dog's health insurance, you will need to provide better insight as to the claims process

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Injury/illness
Broken teeth & gum disease
Claim Amount
$500 - $1000
Breed

Pug

Age of Pet
1 - 8

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Posted: 10/12/2015
By: Pets Best Cust…

Hi Celina, We are happy to reprocess your claim if your veterinarian is able to provide a breakdown of charges on packaged services as some services or products include in the package might not be eligible for coverage. Unfortunately there wasn’t enough information in your review for us to locate your policy, otherwise, we would have contacted your veterinarian to get the additional information to process your claim. Please contact us and we will be glad to take another look at your claim. Sincerely, Pets Best Customer Care 1-877-738-7237.