Our 2 year old pup Maggie, who for being the healthiest and happiest pup around, has had some random health issues; skin issues, fatty tumors, a broken tooth, some intestinal issues as a new pup. Our old insurer always found a way to not pay for anything, we got fed up and made the move to Embrace. They have been wonderful so far. They are clear about what the 'rules' are and communicate very effectively through the claim process. Be warned - they often require more paperwork from your vet than just the claim form and appointment notes, so the process is somewhat...interactive... but we have never been dissapointed by the results.