The customer service is outstanding. Every time you call, you reach a real, live person immediately. The ability to take a picture of your claim and submit it on your smart phone is the most brilliant and easy claim process. After our sweet puppy had surgery, (to which Healthy Paws covered 90%), we received an email from Healthy Paws checking on how Lulu was recovering. My husband and I wish the United States Healthcare system was as compassionate and user-friendly as Healthy Paws.