I have had Healthy Paws for my pets for several months when I added a new puppy. The puppy got sick about a month after I got her, and I was worried it wouldn't be covered. The treatment was expensive, and may even be ongoing, but Healthy Paws processed and paid the claims within a few days. At the advice of my vet, I was thinking about changing to another company, but there is NO WAY I would change. I wholeheartedly and without reservation recommend that every pet owner choose Healthy Paws. My puppy would be gone now if I didn't have pet insurance, and I can't imagine any company treating me better or handling claims more efficiently than Healthy Paws.