I have to say this company is one of the best i've ever done business with. What you see is what you get. They are up front and honest about everything, and there have never been any surprises with them. Their customer support people are amazing, their website works and functions great. They have their act together. We have a policy on both of our pets. One has never been used, but is there just in case, and one has been used frequently due to our babies health issues. We just discovered an oral tumor in her mouth on Monday and although it's a scary time for us, because she is a member of this family, it is a comforting feeling that we will never have to tell a vet, no, we can't afford that. Whatever is best for her, she will get, and that's because we have put our trust into PetPlan. If you love your pets like the family members they are, this is what you need to get, because just like your non fur children, you want the best for them no matter what. Whenever I write reviews I try to think of something to complain about, or give constructive criticism to, but there just isn't anything with this company. They are just honest and straight forward, what more can you ask for? No games.