My one year old French Bulldog recently needed soft palate surgery and also surgery on his nose for Bracheocephalic Syndrome, something that can happen often with this breed. Healthy Paws was one of the few insurances that did not exclude this syndrome. Pierce had his surgery (and is doing great). I emailed the insurance a couple of times to make sure I was sending them the right information and had replies within an hour. When I had to call the company, the person I talked to was so kind and helpful. It was a pleasant experience. Filing my claim through their website was so easy and my claim was processed and I received my payment within one week. It would be so nice if medical insurance companies could be this great!