Our Yellow Lab was admitted for emergency care for internal bleeding and removal of masses that turned out to be cancer. Seeing our energetic and happy lab suddenly have to be carried into emergency care was a wrenching experience for us. We were grateful for the great veterinary care he received, but we were especially grateful for the caring, sensitive and speedy way that Pet Plan handled the whole claims process. We appreciated how they checked on our dog and kept us apprised of what was happening with the claims. All the communications were easy to understand. (We wish our 'owner' health insurance providers would learn some lessons from Pet Plan.