I love this insurance one of the best investment I could have made for my cats. I have been telling everyone at the doctors office about how the customer service is GREAT and the reimbursement is very quick when you submit your claim with the proper paperwork. I am glad that I made the choice to get petfirst. Will always have insurance with them as long as I have a pet. I have found no other company to reimburse you 90% of your claim after the deductible for each incident. Keep dong what you do PETFIRST you are wonderful!!