I bought a policy in June 2014 and have only had to make claims for Wellness visits so far. My cat is 9 and incredibly healthy. I'm very pleased with the customer service and the easy to understand contract.
The first wellness claim that I had (flea medicine) was in September 2014 and it took a WHILE to get that pushed through. They were working on bettering their systems, they told me. Last week (March) I submitted a second Wellness claim (for routine blood work) and the reimbursement was in my bank account in literally 4 days. I was completely shocked (in a good way)!
I'm leaving a 10 star rating for now until I can give a more rounded review as things progress with the company. I'm very interested to see how much the annual premiums actually increase upon renewal and how easy it will be to submit and be reimbursed for accident or illness claims.
I do expect the premium to rise, of course, and if it is not a ridiculous amount then not only will I keep my policy but I'll add my other cat (4 year old) on there too.