I love this company. Super customer service and fast reimbursement. I fax a claim and within hours they email me that it's being processed and then another email saying completed,all in the same day. I love the fact they cover acupuncture,laser and rehab. My newf has lumbar sacral instability which causes him nerve pain and hind limb weakness. These modalities really improve the quality of his life. There was a period of time where he went weekly for a couple of months. Healthy Paws never gave me the run around or delayed payment.He also has been to the ophthalmologist for an eyelid tumor (benign). They used a laser to remove it. He also has developed dry eyes and will need medication for the rest of his life. Again all this covered by Healthy Paws. They don't pay for the office visit,but that's OK. I chose a $100 deductible and 90% reimbursement. My other newf is also covered by Healthy Paws. Fortunately she is quite healthy,but I have piece of mind knowing that whatever comes up I won't have to make the choice of to treat or not because of the cost. I can't say enough good things about this company. I previously had VPI and what a difference. It was like pulling teeth to get reimbursed and it took weeks.