Out of 10

Say they cover well costs such as vaccinations, heart worm medication, etc. however, I have not been reimbursed for said items. Thinking of dropping this insurance. Feel like they provide false information and refuse to pay for legitimate claims.

FALSE Advertising !

Did you find this review helpful?

Ear Problem

Well care
Claim Amount
Under $100

Bichon Frise

Age of Pet
Under a year

Leave a comment

Enter the characters shown in the image.
Posted: 03/23/2015

Hi Sharon,
We’re so glad you called us and we were able to explain to you over the telephone. To reiterate, the Best Wellness option helps to pay for routine checkups, spay/neuter, vaccines, blood work, heartworm tests and more. The benefits reimburse up to a specified limit each year. When the policy renews, the benefits start over. These limits are found on page 6 of your policy, and also on our website under “Routine Care”. We were unable to reimburse you for the Lyme and Leptospirosis vaccines received February 28, 2015, because the benefits limits for these vaccines had been exhausted under your previous claims submitted for the dates of service, November 29, 2014 and January 31, 2015. You were reimbursed the maximum amount for heartworm prevention under the previous claim for November 29, 2014. When your policy renews September 25, 2015, the Best Wellness benefits will start over. Please let us know if you have any additional questions regarding your benefits, or pet insurance in general. We would be glad to assist you.

Pets Best Customer Care