I purchased Healthy Paws insurance for my pug in August. In November, she needed to have major upper respiratory surgery which cost $1500. This was my first claim, and the filing process was so simple. Each email interaction with the Healthy Paws rep was quick and efficient. They always let me know where we were in the process. I received a reimbursement check within one week and also a follow-up email checking on Chloe's progress. I am very impressed by this organization and will recommend to everyone looking to purchase pet insurance. There is comfort in knowing that whatever health issues come our way, our pug will be able to receive the best care possible because of the coverage from Healthy Paws.