My dog shattered his humerus last fall resulting in emergency surgery and a several day stay in the emergency clinic. Subsequent to that he resisted all attempts to contain him continuing to reinjure the leg and resulting in a number of recheck x-rays. I submitted his claims in two batches and each was handled expeditiously and professionally. Staff followed through with e-mails and phone calls when necessary. Working with PetPlan was one of the few aspects of this experience that work seamlessly!