I have filed several claims for my 8 year old dog. While the process to file is easy, it took a very long time to get any response as to the result. Also, every time I have filed, I get an email about two weeks later saying more info is needed from the vet and I have two days to fax the info in or the case is closed. This is a serious pain and inconvenience, especially when I receive this on a Friday evening. I recently filed about four claims. I received an EOB on the claims that were denied, but have yet to receive an EOB on the claims that are going to be paid. The only way I discovered was by logging on to the account and checking for myself. Still waiting for my check.