I have been with Petplan for many years and have been very happy with them but I would like to especially thank Kim Borbone for all her help! When I explained that 2 vet offices I go to were slow in sending claims in, she called each and then followed up with me. She make sure all necessary documents were sent in so that my claims could be processed. I could tell she is a very caring pet parent herself and we talked about our fur babies...which is important to me because only someone who loves their animals as much I do is going to understand how much we stress over them. Thanks again Kim! I really appreciate the extra effort and and feel like I made a friend.