Our vet suggested Trupanion as a company they deal with and have great success. We signed up for the 30 day trial, expecting to just explore the literature and make a decision. The customer service was wonderful giving us not only all the information we needed, but some guidance over our specific options. As it turned out, our new puppy got sick, which resulted in X-rays, lab work and medication. So, we were able to put the insurance into immediate action and could not be more impressed with the easy and the coverage. We had not debate about signing up for the policy once our 30 trail was over.