Great Customer Service & Overall good experience

8
Out of 10

This is my second year and so far so good. Great customer service, friendly and helpful. My only suggestion is that when more information may be needed from Veternarians that I should also get contacted as well since the claim systems doesn't get updated quickly. I would rather get the ball rolling and contact who needs to be contacted inorder to get what is needed so that process moves a little faster. Also, not sure if filing a claim for illness is more complicated but this was my first illness claim I submitted and well it took a lot longer than expected. Overall great insurance and great customer service. Thank you Embrace!

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Injury/illness
stomach problem
Claim Amount
$500 - $1000
Breed

Schnauzer

Age of Pet
1 - 8

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