Sweet program / customer service lacks

Out of 10

this program is awesome if you have participating vets nearby. their customer service leaves something to be desired however... any and every time i've called their 1 800 # their rep's sound very young and never know what's going on (ie. what promotions they're currently running). It's unfortunate for a company that seems like it has a lot of potential but seems to needs some direction or motivation to really take off.

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Claim Amount
Under $100

Mixed Breed

Age of Pet
1 - 8

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Posted: 04/09/2015
By: Customer Care

I'm sorry you had a bad experience. Our vet relations team would be happy to investigate your situation with the vet office you visited. Please give us a call at 888-789-7387

Posted: 04/28/2015
By: Pet Assure Cus…

We are continuously training our staff to be a better help to our customers. Customer care is very important to us and we will continue to support and train our staff to better assist our customers.