Sweet program / customer service lacks

2
Out of 10

this program is awesome if you have participating vets nearby. their customer service leaves something to be desired however... any and every time i've called their 1 800 # their rep's sound very young and never know what's going on (ie. what promotions they're currently running). It's unfortunate for a company that seems like it has a lot of potential but seems to needs some direction or motivation to really take off.

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Injury/illness
general
Claim Amount
Under $100
Breed

Mixed Breed

Age of Pet
1 - 8

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Posted: 04/09/2015
By: Customer Care

I'm sorry you had a bad experience. Our vet relations team would be happy to investigate your situation with the vet office you visited. Please give us a call at 888-789-7387

Posted: 04/28/2015
By: Pet Assure Cus…

We are continuously training our staff to be a better help to our customers. Customer care is very important to us and we will continue to support and train our staff to better assist our customers.