Out of nowhere, our dog got sick and ended up needing an emergency transfusion. She had to stay 2 nights in observation and have several tests performed to find out what was making her sick. Not only were we really worried that she may die, it was also very expensive. But when a treatment can save your dog's life, how absolutely devastating would it be to be not be able to approve it because of cost? I'm so glad we had insurance through Trupanion. I called wih tears in my voice to try and figure out what I needed to do and they were so nice and helpful. I received an email stating they were reviewing my claim the very next day after i submitted it and I received a check in the mail that same week. I am so grateful that i could focus on getting my dog the best care she needed instead of also having to focus on ways to pay for her care.