I inherited this company from PurinaCare, which was a good company. Unfortunately, 24PetWatch is not a good company. Most importantly, their response time exceeds 60 days. In the past six months, my claims have not been processed for over 70 days. They have also tried to find reasons not to cover legitimate claims, and requests for reevaluations are delayed 60-70 days as well.
This is a bad company which is badly managed.