I started by insuring a dog I adopted from rescue, followed by my cat, and will now be adding yet another newly rescued dog to the policy. I have thus far only used the Wellness Plan reimbursement but I've been grateful for the help with budgeting for regular care. I appreciate the piece of mind in knowing that when my pets need care for accident or illness, they will be covered. The customer service has been great. When I encountered one problem, the employees were diligent about getting things resolved and keeping me in the loop.