My Princess had a sore on her vulva that worried me. It didn't go away so the vet treated her for a UTI and gave me some topical ointment. She still kept bothering it so we finally did a biopsy which was undetermined. Eventually we went through two more antibiotic regiments and it finally resolved. But knowing it wasn't cancer, stones, or Brucellosis gave me great peace of mind. The insurance was right on the spot with their response and how they handled my claim. I am very happy with the people that you talk to on the phone. One of the nicest customer service group that I have ever had the pleasure to work with.