I have had healthy paws for my 7 year old black lab mix for 6 years now. I have never filed a claim until this year. Starting in January, Finn started to experience some weight gain and issues with his back legs. The weight issues were related to Cushing's Disease (a problem with the pituitary gland), and is controlled with medication.
The knee issues turned out to be two torn ACLs. Finn has just recently had his first surgery, and is scheduled for his second in a few months.
Since I had never filed a claim with Healthy Paws before, I really had no idea how service would be. The most I had really dealt with their service department before was to update expiring credit card information. I was a bit worried, since the first claims I would be sending in would be rather large, but Healthy Paws couldn't have been easier to deal with. From the time the claim was filed (I had about 10 different claim forms from various vet visits and surgeries) to the time a check was in the mailbox was maybe four or five business days at most. For the smaller claims like medication, the claim was processed the same day. For the large surgery claim, it was only a couple of days for it to be processed (completely understandable since the claim was so large).
It was really great peace of mind to be able to make sure my wife and I could make decisions about the health of our best friend without worrying about the financial side of things.
Healthy Paws has been absolutely wonderful. They've really helped us, and with a completely friendly attitude about everything as well. I've been recommending them to friends, and couldn't be happier.