Thoughtful and Prompt

9
Out of 10

I have had the insurance for almost 2 years when Buford was hit by a car and I had to rush him to the emergency room. He had a fractured pelvis. I submitted my claim online, which was totally easy. I submitted the documents they requested, they volunteered to help me with others and in short order they approved my claim and a check was in the mail to me. They were very thoughtful in asking about Bufords condition in a personalized emails. I was very impressed with their professionalism and kindness. Thank you for making a difficult situation better

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Injury/illness
car accident / fractured pelvis
Claim Amount
Over $1000
Breed

Stabyhoun

Age of Pet
1 - 8

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Posted: 11/26/2014
By: Dog Mom

Just curious about why 9/10 rating instead of 10/10? I don't see any negatives in your review.