I have two 2-year-old cats who came to live with me in March from Anti-Cruelty Society. The forms were easy and quick for my vet to complete and submit. The response from Embrace was efficient and courteous. A factor in deciding to select Embrace in the first place was their patience with me as I needed to correspond via U.S. mail since I have no computer at home. In this age of technology the staff at Embrace could easily adjust to earlier communication methods.