Usually I never review anything. This place is unusually good. I bought this insurance in October and had three claims since then with no hassles. Last week I turned in a bill at 9am and got a response back from them by noon saying my claim was already processed and that a check was going in the mail. I got it 2 business days later. No joke! I have had no increase in premiums nor was it a hassle submitting a claim. No questions were asked even. I wish I had this for my health insurance instead of Blue Cross/Blue Shield. The best part is that its super easy to file. Our vet filed for us twice for free and I filed once myself online. Although we own a dog. This place is the cats pajamas. Pun intended.