I've been so happy with VPI since I've enrolled 3 years ago. Their claims process is easy and you can track the progress online and their reimbursement is more than fair. My Rottweiler was recently diagnosed with osteosarcoma and had to have a leg amputated. They paid for the entire surgery! I couldnt believe it! He's been accident prone his whole life so this isn't our first claim and they've always been great. I work at a large pet retailer and tell people almost every day to sign up with VPI. I've heard so many disappointing stories about other insurers but I assure you they're the real deal and will be there when you need them most!